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Terms and ConditionsGeneralThese Terms and Conditions apply to all transactions between Cerise UK Ltd and yourself. They do not affect your statutory rights. Please read them carefully. We may change these Terms and Conditions at any time. Any changes will take effect on the day they are posted on our website. These Terms and Conditions are governed by English law and are subject to the nonexclusive jurisdiction of the English courts. We do not accept amendments to these. Terms and ConditionsFailure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions. Customer OrdersWe will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK . All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been despatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail). When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit our shop. The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers??? prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are exclusive of delivery charges which will be payable as indicated at the time the order is placed. From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not beavailable in-store or over the telephone. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative. Order ProcessingYour order is sent directly to our secure till in our office for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this within 48 hours for all orders in to our shop Mon-Fri (excl Bank Holidays). Order trackingYou can track the progress of your order at any time by logging into My Account from the Home page on this website. Security (PROTX)We use the industry leading internet payment company Protx to protect your card details and protect us from fraud. The following security systems are used.
DeliveryShopping at Cerise is easy – place your order online and your order will be sent to you via Special Delivery and should arrive within 1-3 working days for most of the UK. Overseas deliveries should arrive arrive within 3-6 working days in Europe and the US, or within 4-7 working days for the rest of the world. To check on the status of an order or verify shipment, please email info@ceriseuk.com. All jewellery orders come packed in presentation boxes, wrapped in Cerise ribbon (size permitting) If the order is a gift, you may have the gift delivered to the recipient by choosing to provide an alternative delivery address. If the name provided with the delivery address is different from that of the billing address, the invoice will be forwarded to the billing address. For purchases over £500, delivery within the UK is free of charge. Parcels will need to be signed for in person so please state delivery address as an address where you will be present at the time of delivery (home or work). In the event that no one is available to receive a Special Delivery item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot. We carry most items in stock, however, occasionally there may be items that you require that are on re-order or that need to be specially ordered for you. We will make every effort to expedite your special order and to be realistic in our estimated delivery time. Please have patience, as your special order is being made especially for you and can generally take from two to eight weeks. We will communicate exact times to you by email before you place your order. Naturally, special orders are final sales. UK Delivery DetailsDelivery to addresses within the UK costs £5.95 for small packages and £7.95 for large packages. Orders are normally dispatched to you on the next working day via Royal Mail Special Delivery. However, please allow up to 3 working days for your package to arrive. Some areas of the UK require longer times for deliveries.: Please allow up to 4 working days for the following islands: GY1 Herm only (Channel Islands); GY9 Sark (Channel Islands); HS2 Lewis; PA61 Colonsay; PA62-75 Mull; PA78 Coll; ZE2-3 Shetlands Please allow up to 5 working days for the following islands: KW16-17 Orkney; PH30 Corrour; PH41 Mallaig; PH42 Eigg & Kuck; PH43-44 Rhum & Canna International Delivery DetailsAll delivery to overseas addresses costs £15. Overseas deliveries should arrive within 3-6 working days in Europe and the US, or within 4-7 working days for the rest of the world; please email info@ceriseuk.com for more information. Parcels will need to be signed for in person so please ensure the delivery address is an address where you will be at (home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer. AvailabilityAll items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you. All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier. On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. ReturnsWe hope you are happy with your purchase, but if for any reason your are not satisfied, you are welcome to return it for a full refund, within 7 days of receiving it. Items should be returned in their original packaging and condition, and sent to:
Cerise UK Ltd Telephone: 01273 530 563 or 07540 387 912 It would help to speed up the process if before returning the item you could notify us first by sending a mail to info@ceriseuk.com, and please also try to include the original invoice. We suggest for your own protection you use 1st class registered post. OtherOur usual office hours are Monday to Friday 9.30am to 5pm. |
